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中國文化大學國際企業管理學系碩博士班
歡迎光臨國際企業管理學系碩博士班
國企所

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許嘉霖

 

職稱

專任副教授

姓名

許嘉霖  副教授 

研究室

大恩 924

電話

(02)28610511#35322

E-mail

xjl6@ulive.pccu.edu.tw iechialin@yahoo.com.tw

研究領域

服務業行銷、電子商務、網路行銷、綠色行銷、消費者心理與行為

課程

 

教師歷程

學歷
國立台灣科技大學企業管理系博士
經歷
  1. 中國文化大學國際企業管理學系及研究所專任助理教授(現職)
  2. 中華民國多國籍企業研究學會第十四屆理事(101/9 ~迄今)
  3. 中國文化大學國際企業管理學系教學卓越副主任(102/8~103/12)
  4. 中國文化大學商學院自我評鑑委員會委員(102/8 ~ 103/7)
  5. ACCSB商管學院認證系所評鑑委員會 - 商學院委員(102/8 ~ 103/7)
  6. 中國文化大學圖書館委員會兼任委員(101/8 ~ 102/7)
  7. 聖約翰科技大學行銷與流通管理系兼任助理教授(101/8/1~102/1/31)
  8. 國立台灣科技大學企業管理系兼任講師(99/8/1~ 100/7/31)
  9. 國立台灣科技大學企業管理系兼任專案講師(98/10/16~99/7/31)
  10. 中華民國品質學會品質月刊編輯助理(97/4 ~ 98/12)
論文著作
  1. Hsu*, Chia-Lin, Kuo, K. H., Hsieh, A. Y. and Tang, C. C. (2014, Accepted). The impacts of utilitarian and hedonic value on satisfaction and continuance intention of mobile phone applications: the mediating roles of flow experience and perceived playfulness. Journal of Quality.EI Compendex
  2. Lin, C. S., Hsu, Chia-Lin and Chen, M. C. (2014, Accepted). Determinants of customer loyalty for home delivery. International Journal of Logistics Systems and Management.Scopus
  3. Chang, K. C., Kuo, N. T., Hsu, Chia-Lin and Cheng, Y. S. (2014). The impact of website quality and perceived trust on customer purchase intention in the hotel sector: website brand and perceived value as moderators. International Journal of Innovation, Management and Technology, 5(4), 255-260.
  4. Lin, Y. H., Fang, C. H. and Hsu, Chia-Lin (2014). Determining uses and gratifications for mobile phone apps. Lecture Notes in Electrical Engineering, 309, 661-668.EI Compendex
  5. Wu, C. C. and Hsu*, Chia-Lin (published online, 2014). How to improve e-satisfaction and e-loyalty and strengthen the links between them: value from regulatory fit. Human Factors and Ergonomics in Manufacturing & Service Industries.SSCI
  6. Hsu*, Chia-Lin, Yu, C. C. and Wu, C. C. (2014). Exploring the continuance intention of social networking websites: an empirical research. Information Systems and E-Business Management, 12(2), 139-163.SSCI
  7. Wu, C. C., Huang, Y. E. and Hsu, Chia-Lin (2014). Benevolence trust: a key determinant of user continuance use of online social networks. Information Systems and E-Business Management, 12(2), 189-211.SSCI
  8. Hsu*, Chia-Lin and Chen, M. C. (2014). Explaining consumer attitudes and purchase intentions toward organic food: contributions from regulatory fit and consumer characteristics. Food Quality and Preference, 35(July), 6-13.SCI(NSC 101-2410-H-034-060-)
  9. Chen, M. C., Hsu, Chia-Lin, Hsu, C. M. and Lee, Y. Y. (2014). Ensuring the quality of e-shopping specialty foods through efficient logistics service. Trends in Food Science & Technology, 35(1), 69-82.SCI
  10. Hsu*, Chia-Lin, Wu, C. C. and Chen, M. C. (2013). An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents. Information Systems and E-Business Management, 11(2), 287-311.SSCI
  11. Chang, K. C., Lin, Y. X., Kuo, N. T., Chen, M. C. and Hsu, Chia-Lin (2013).   Investigating the asymmetric effects of website quality on customer satisfaction and trust: an application of information system success model. UACEE International Journal of Advances in Computer Science and its Applications, 3(2), 202-206.
  12. Hsu, Chia-Lin, Chang, K. C. and Chen, M. C. (2012). The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators.Information Systems and E-Business Management, 10(4), 549-570.SSCI
  13. Chang, K. C., Chen, M. C., Hsu, Chia-Lin and Kuo, N. T. (2012). Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user’s behavioural intentions. Total Quality Management & Business Excellence, 23(7-8), 913-930.SSCI
  14. Hsu, Chia-Lin, Chang, K. C. and Chen, M. C. (2012). Flow experience and internet shopping behavior: investigating the moderating effect of consumer characteristics. Systems Research and Behavioral Science, 29(3), 317-332.SSCI
  15. Chang, K. C., Chen, M. C. and Hsu, Chia-Lin (2012). Identifying critical brand contact elements of a tourist destination: applications of Kano’s model and the Importance-satisfaction Model. International Journal of Tourism Research, 14(3), 205-221.SSCI
  16. Hsu, Chia-Lin, Wu, C. C., Chen, M. C. and Chang, K. C. (2012). Formation of e-satisfaction and e-loyalty: an extension of technology acceptance model with perceived quality and flow experience.Journal of Quality, 19(1), 61-83.EI Compendex
  17. Kuo, N. T., Chang, K. C., Chen, M. C. and Hsu, Chia-Lin (2012). Investigating the effect of service quality on customer post-purchasing behaviours in the hotel sector: the moderating role of service convenience. Journal of Quality Assurance in Hospitality & Tourism, 13(3), 1-23.INSPEC, EI
  18. Sheng, M. L., Hsu, Chia-Lin and Wu, C. C. (2011). The asymmetric effect of online social networking attribute-level performance. Industrial Management & Data Systems, 111(7), 1065-1086.SCI
  19. Hsu*, Chia-Lin and Wu, C. C. (2011). Understanding users’ continuance of Facebook: an integrated model with the unified theory of acceptance and use of technology, expectation disconfirmation model, and flow theory. International Journal of Virtual Communities and Social Networking, 3(2), 1-16.INSPEC, EI
  20. Chen, M. C., Chang, K. C., Hsu, Chia-Lin and Yang, I. C. (2011). Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model. Asia Pacific Journal of Marketing and Logistics, 23(3), 386-410.ABI Inform
  21. Hsu, Chia-Lin, Lin, C. S. and Chen, M. C. (2011). Exploring logistics services quality in home delivery industry: do service providers and customers have different viewpoints? Journal of Quality, 18(5), 439-454.EI Compendex
  22. Chang, K. C., Chen, M. C., Hsu, Chia-Lin and Kuo, N. T. (2010). The effect of service convenience on post-purchasing behaviours. Industrial Management & Data Systems, 110(9), 1420-1443.SCI
  23. Chang, K. C., Chen, M. C. and Hsu, Chia-Lin (2010). Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioral intentions: an empirical survey in the restaurant sector. International Journal of Hospitality Management, 29(4), 620-631.SSCI
  24. Hsu, Chia-Lin, Chen, M. C., Chang, K. C. and Chao, C. M. (2010). Applying loss aversion to investigate service quality in logistics: a moderating effect of service convenience. International Journal of Operations & Production Management, 30(5), 508-525.SSCI
  25. 許嘉霖,2009,探討干擾跨功能整合-新產品發展成功連結之因素,品質月刊,45(11),頁44-50
  26. 林敬森、許嘉霖,2009,揭開宅配成功的黃金配方,品質月刊,45(3),頁38-46
  27. 許嘉霖,2009,提升服務品質的思維與作法,品質月刊,45(2),頁29-37
  28. 許嘉霖,2008,品質管理師(CQM)回娘家聯誼會紀實,品質月刊,44(9),頁58-61
  29. 許嘉霖,2008,我國品質管理標準化需求整合與應用,品質月刊,44(8),頁48-54
專利及專書
學術會議
  1. Chang, K. C., Chen, M.C., Kuo, N. T., Hsu, Chia-Lin and Cheng, Y. S. (2014). Understanding tourist service quality perceptions and loyalty intentions in the international hotel sector: application of data mining methods and Kano’s model. Proceedings of 2014 Global Marketing Conference (pp. 254-255), Singapore.
  2. Hsu*, Chia-Lin, Chen, M. C., Lin, Y. H., Chang, K. C. and Hsieh, A. H. (2014). Adopting the extension of UTAUT model to investigate the determinants of e-book adoption, pp. 669-673. 2014 International Conference on Information Science, Electronics and Electrical Engineering has held on April 26-28, 2014, in Sapporo City, Japan.ISEEE 2014 have been indexed in the IEEE Xplore and EI database
  3. Jen, L. C., Soonsawad, P. and Hsu, Chia-Lin (2014). The impact of customer concentration on financial performance: firm characteristics as moderator. The 10th International Conference on Multinational Enterprises.
  4. Lin, Y. H., Fang, C. H. and Hsu, Chia-Lin (2014). Determining uses and gratifications for mobile phone apps. The 9th FTRA International Conference on Future Information Technology (FutureTech 2014). Zhangjiajie, China, May 28-31, 2014.indexed by EI and Scopus
  5. Hsu*, Chia-Lin and Chen, M. C. (2014). Investigating the impact of website quality and relationship quality on the consumers’ purchase intention in social shopping. (2014 APUGSM Conference) 2014 International Winter Conference on Business & Economics Research. January 17 & 18, 2014, Graduate School of Management, Ritsumeikan Asia Pacific University, Beppu, Oita, Japan. (NSC 102-2410-H-034 -047 -)
  6. Chen, M. C., Hsu, Chia-Lin, Chou, M. C. and Chang, K. C. (2014). Applying the service design scheme to enhance the intention to use home delivery services with Kansei engineering. (2014 APUGSM Conference) 2014 International Winter Conference on Business & Economics Research. January 17 & 18, 2014, Graduate School of Management, Ritsumeikan Asia Pacific University, Beppu, Oita, Japan.
  7. Hsu*, Chia-Lin, Chen, M. C. and Lin, Y. H. (2013). Investigating the key factors affecting consumers’ purchase intention of green e-book: green e-book knowledge as a moderator. International Symposium on Marketing, Logistics, and Business (MLB 2013) 24-26 September 2013, Nagoya, Japan.
  8. Chen, M. C., Hsu, Chia-Lin, Chou, M. C. and Chang, K. C. (2013). Applying Kansei engineering to design home delivery service. International Symposium on Marketing, Logistics, and Business (MLB 2013) 24-26 September 2013, Nagoya, Japan.
  9. Sheng, M. L., Hsu, Chia-Lin and Wu, C. C. (2013). The asymmetric effect of a social shopping site’s attribute-level performance. 2013 International Conference on Medical Innovation and Computing Service (MICS) 3-4 August, 2013, National Cheng Kung University, Tainan City, Taiwan.
  10. Chang, K. C., Lin, Y. X., Kuo, N. T., Chen, M. C. and Hsu, Chia-Lin (2013). Investigating the asymmetric effects of website quality on customer satisfaction and trust: an application of information system success model. The (Second Intl. Conference on Advances in Information Technology — AIT 2013) International Conference on Information, Communication & Computer Networks (ICICCN) April 6-7, 2013, Bangkok, Thailand.EI
  11. Hsu, Chia-Lin and Chen, M. C. (2013). Investigating the effect of regulatory fit on attitude and purchase intention towards organic foods: consumer characteristics as moderators. (2013 APUGSM Conference) 2013 International Winter Conference on Business & Economics Research. January 18 & 19, 2013, Graduate School of Management, Ritsumeikan Asia Pacific University, Beppu, Oita, Japan. (NSC 101-2410-H-034-060)
  12. Chen, M. C., Hsu, Chia-Lin and Lee, Y. Y. (2012). Applying quality function development to develop the home delivery service model for specialty foods in traditional market. 2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Paper Number: IEEM12-P-0272. China, Hong Kong, December 10-13, 2012. 1741-1745.EI
  13. Chang, K. C., Chen, M. C., Hsu, Chia-Lin, Kuo, N. T. and Lin, Y. X. (2011). The impact of website quality and website brand on customer purchase intention: trust and perceived risk as a mediator. International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2011), Paper Number: 1087. Tokyo, Japan.
  14. Chang, K. C., Chen, M. C., Hsu, Chia-Lin and Lin, C. P. (2009). Applying loss aversion to assess the effect of customers’ asymmetric response to service quality on post-dining behavioral intentions in the restaurant sector. Proceedings of the 7th ANQ Congress, 556-565, Tokyo, September 15-18, 2009.
  15. Chang, K. C., Chen, M. C. and Hsu, Chia-Lin (2009). An integrated approach with Kano model and QFD for exploring customers’ brand contact experiences in the hot spring hotel sector. Proceedings of the 7th ANQ Congress, 1284-1293, Tokyo, September 15-18, 2009.
  16. Hsu, Chia-Lin, Chen, M. C. and Chang, K. C. (2008). Applying loss aversion to assess asymmetric response effect of behavioral intention to service quality. The 6th Asian Quality Congress 2008, Paper Number: A-TW-12, October 28-31, 2008, Bangkok, Thailand.Best Paper Award
  17. Chen, M. C., Chang, K. C., Hsu, Chia-Lin and Yang, I. C. (2008). The basis for service quality of home delivery: service convenience. The Second International Conference on Operations and Supply Chain Management, Paper ID: 84, July 29-August 2, 2008, Taipei, Taiwan.
  18. Hsu, Chia-Lin, Chen, M. C. and Chang, K. C. (2007). A survey on quality of home delivery services in Taiwan with SERVQUAL. The 5th Asian Quality Congress 2007, 2, October 17-18, 2007, Incheon, Korea.
  19. Chen, M. C., Yang, T., Yen, C. T. and Hsu, Chia-Lin (2006). Assessing the information value in supply chains by data envelopment analysis. The 4th International Conference on Supply Chain Management & Information Systems, 5–7 July 2006, Taichung, Taiwan.
  20. 許嘉霖、陳穆臻、楊宜晴、鍾榮欽,2006,台灣宅配服務品質之研究,中華民國品質學會第42屆年會暨第12屆全國品質管理研討會論文集,國立勤益科技大學,2006/11/04
  21. 陳穆臻、許嘉霖、許斐皓、李欣家,2005,應用模擬最佳化分析VMI 存貨政策,ICIM 2005 第十六屆國際資訊管理學術研討會論文集,輔仁大學,2005/05/28
研究計畫
  1. 「遊戲化行銷活動對品牌熱愛與渴望的消費者行為之影響」。計畫主持人。科技部專題研究計畫。執行期間2014/08/012015/07/31(執行中)
  2. 「探究關係品質對於社群購物網站購買意圖之中介效果」。計畫主持人。科技部專題研究計畫。執行期間2013/08/012014/07/31(已結案)
  3. 「調節契合對有機食品的態度與購買意圖之效果:消費者特性之干擾角色」。計畫主持人。科技部專題研究計畫。執行期間2012/10/012013/09/30(已結案)
榮譽獎賞
  1. 中國文化大學 102 學年度學術研究成果發表獎勵
  2. 中國文化大學 101 學年度學術研究成果發表獎勵
  3. 指導國企所碩士生陳祈涵參加2014崇越論文大賞競賽,榮獲 管理論文碩士組 優良論文獎
  4. 指導國企系學生:胡倩瑜、吳羿萱、許立傑、尤文薏、黃冠綸、盧守義參與TBSA全國大專創新企劃競賽,榮獲 創業企劃組 佳作獎
  5. 指導國企系學生:胡倩瑜、吳羿萱、許立傑、尤文薏、黃冠綸、盧守義參與《2014華岡創業之星》創業競賽,榮獲第二名 獎金2萬元
  6. 指導大學部楊奕晴同學進行科技部之大專學生研究計畫,題目:調節焦點如何影響消費者於團購網之衝動性購買─兩岸大學生之比較性研究 103-2815-C-034-004-H (2014/07/01~2015/02/28) 
指導論文
期刊學報編審
其他

學術服務:期刊論文審查委員

  1. Cyberpsychology, Behavior, and Social Networking (SSCI)
  2. Computers in Human Behavior (SSCI)
  3. Journal of Organizational Computing and Electronic Commerce (SSCI)
  4. Tourism Management (SSCI)
  5. International Journal of Hospitality Management (SSCI)
  6. International Journal of Contemporary Hospitality Management (SSCI)
  7. International Journal of Tourism Research (SSCI)
  8. Information Systems Management (SSCI)
  9. The Service Industries Journal (SSCI)
  10. Journal of Global Information Management (SSCI)
  11. The Electronic Library (SSCI)
  12. Internet Research (SCI)
  13. Asia Pacific Journal of Marketing and Logistics (ABI)
  14. International Journal of Virtual Communities and Social Networking (INSPEC, EI)
  15. International Journal of E-Business Development
  16. 管理與系統 (TSSCI)
  17. 文大商管學報
  18. 電子商務研究
  19. 行銷評論

 

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